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Return And Refund Policy
Return and Refund Policy for Parts Agent Store
Thank you for choosing Parts Agent. Your satisfaction is our top priority, and we've established the following terms and conditions to ensure a hassle-free return and refund process for purchases within the USA.
30-Day Return Window
Parts Agent offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the products must be in unworn, unused condition, with all tags attached, in their original packaging, and in the same pristine condition as when it was received. A valid proof of purchase is required.
Initiating a Return
To initiate a return, simply contact us via email at contact@partsagent.com. Upon approval, we will provide you with a return mailing label and comprehensive instructions for shipping. Please note that returns without prior authorization will not be accepted.
Return Labels for Customers
- For Defective Products: Download/print the provided return label.
- For Customer Remorse: Download/print the provided return label.
Return Period
Customers have a 30-day window to initiate a return from the date of receiving their products.
Accepted Product Conditions for Returns
We happily accept returns for products that are in new and unused condition.
Restocking Fee
At Parts Agent, we believe in transparent policies. Hence, there is no restocking fee applied to returns.
Return Shipping Costs for Customers
- For Defective products: No cost for return shipping.
- For Customer Remorse: No cost for return shipping.
Damaged, Inaccurate Products, or Issues
Upon receiving your products, please carefully inspect them. If you find any issues such as damage or inaccuracies, notify us promptly via email at contact@partsagent.com. The processing time for your returned item may vary based on your location.
Exchanges
Parts Agent processes exchanges exclusively for items that are damaged, inaccurate, the wrong size, or defective. For exchange inquiries, please use our store’s mailing address.
Restoration Fee
No restoration fee will be applied to your returns.
Refunds
After receiving and reviewing your return, we will promptly notify you about the approval or rejection of your refund. If approved, your original payment method will be credited. Kindly note that processing times may vary depending on your bank or credit card company.
CONTACT INFORMATION:
Trade name: Parts Agent
Phone number: +1 208-568-9328
Email: contact@partsagent.com
Physical address: 68 Vestry St, Floor 1, New York New York 10013, United States